University salutes employee contributions in administrative services
May 24, 2012
Several Virginia Tech employees were recently honored at the Vice President for Administrative Services Recognition Program held earlier this month.
The five awards given by the division recognize the accomplishments of employees who regularly demonstrate a breadth of perspective and knowledge resulting in opportunities to improve current practices and service levels or identifying new and innovative means of service. Individuals may also be recognized for a single demonstration of service involving superior performance which results in an exceptional service experience for customers. Recipients are nominated by the peers, co-workers, or supervisors.
Vice President for Administrative Services Sherwood Wilson presented Customer Service Individual Awards to the following staff members:
- Dallas Leamon, a police officer with the Virginia Tech Police Department, for his deep commitment to crisis intervention, including his work with students experiencing crises and dealing with university discipline issues;
- Becky Moore, employment assistant, Human Resources, for her mentoring of student workers;
- Caroline Velasquez, human resource representative, Human Resources, for her initiative and leadership in the proactive management of an operational change; and
- Jessica Weise, administrative assistant, Transportation and Campus Services, for her leadership in the development and implementation of customer service training modules.
Wilson presented the Customer Service Team Award to the Employee Relations/Compliance and Conflict Resolution Team for their work in the resolution of situations that benefit of both the employee and the university. Team members include
- Robin Ball, human resource management consultant;
- Pat Burton, director, Employee Relations;
- Dale Robinson, manager, Conflict Resolution Program; and
- Maggie Sloane, director, Compliance and Conflict Resolution.
The Division of Administrative Services at Virginia Tech encompasses departments dedicated to supporting the university’s faculty, staff, and students through the management of physical assets, safety and security programs, and human resource functions.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth’s most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of $513 million. The university fulfills its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.