Efforts made by nine university employees honored with customer service awards
June 3, 2013
Several Virginia Tech employees were recently honored for their customer service initiatives on campus.
“These customer service awards recognize the accomplishments of employees who regularly demonstrate a breadth of perspective and knowledge to improve current practices and service levels, while identifying new and innovative means of service to the Virginia Tech campus community,” said Sherwood Wilson, vice president for administration.
Award recipients, who were nominated by their peers, co-workers, or supervisors, include:
- Geoffrey Allen, senior officer in the Virginia Tech Police Department, was recognized for his dedication to the department’s Community Outreach unit and for increasing enrollment in the student, faculty, and staff education programs.
- Brenda Ayers, housekeeper with Facilities Services, was recognized for going above and beyond the scope of her duties to ensure a clean, safe environment and for her diligence in following and assisting with laboratory and hazardous waste management practices at the Institute for Critical Technology and Applied Science.
- Josh Caldwell, senior trades/utilities worker with Facilities Services, was recognized for his quick responses to a range of customer and maintenance crew demands. His professionalism with customers positively influences the entire preventative maintenance team.
- Aaron Judy, information technology system support technician with Human Resources, was recognized for her patience and persistence in managing multiple demands while making sure each customer feels important.
- Christopher Rossi, emergency coordinator in the Office of Emergency Management, was recognized for his effective work with the campus community and for implementing a lunch program for building coordinators which has increased planning initiatives.
- Christopher Wakley, assistant biosafety officer in Environmental Health and Safety was recognized for his enthusiasm and innovative approaches to managing and consulting on safety concerns while remaining considerate of the customers’ programs and needs. He also facilitates the rapid and safe initiation of research at the Virginia Tech Carilion Research Institute.
- The Institute for Critical Technology and Applied Science housekeeping team -- Brenda Ayers, Teresa Snider, and Pat Kirby -- were recognized for going the extra mile to maintain the cleanliness of the building while treating building occupants with courtesy and respect.
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth’s most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of $513 million. The university fulfills its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.