She is one of eight new full-time tenured or tenure-track faculty members at Pamplin this fall. Their addition reflects the college’s commitment to hiring faculty to further strengthen its teaching, research, and business outreach, particularly in the areas of business analytics, innovation through entrepreneurship, and sustainable global prosperity.
Shen received her Ph.D. in 2010 from Purdue University, where she also received the Krannert Dean’s Certificate for Outstanding Teaching two years in a row. She earned a bachelor’s degree at the City University of Hong Kong in 2005.
Her research interests include business analytics, online virtual communities, social media and social dynamics, user-generated content, the economics of information technologies, and firm information security.
She has taught undergraduate courses on networks and telecommunications, and systems development and served as faculty advisor for the student BIT Club and the NetAPP Transitions program.
Shen has presented papers at many academic conferences and published her research in various journals, including premier journal MIS Quarterly, which published her co-authored empirical study of online reviewers’ strategic behavior in 2015.
She joined Virginia Tech in 2012 as an e-commerce operations manager, with responsibilities that included security and compliance for the university’s payment card systems.
She was appointed an assistant professor of practice in the business information technology department in 2016.
She was previously an information analyst at Purdue University and a visiting assistant professor at Miami University.