Guide to Division of IT walk-up services for fall 2020
August 7, 2020
From: Division of Information Technology
As the new semester approaches, our goal in the Division of Information Technology is to offer the highest level of service possible to support the technology needs of Virginia Tech students, staff, and faculty, while maintaining a safe and healthy environment for all.
To achieve that goal — and to comply with current university requirements and public health recommendations — our on-campus IT support services will be modified for fall 2020. While walk-in options are more limited this semester, we have measures in place to ensure that students and employees can get the help they need when they need it.
4Help: Computer and IT support
4Help will continue to provide support online at 4help.vt.edu and over the phone at 540-231-4357. 4Help is your primary resource for help with accounts, software support, information about the status of IT services, and more; so if you have an IT question, start with 4Help.
In-person computer support, if necessary, will be available by appointment. Walk-in computer support hours have been suspended until further notice.
Software Service Center: Software bundles and departmental software
The Software Service Center will reopen on Monday, Aug. 17, 2020. Students, faculty, and staff are highly encouraged to request help by phone or online; however, in-person support will also be available by appointment. Requests for appointments can be made at software.vt.edu/help.
Undergraduate required software bundle
Incoming undergraduate students can access their required undergraduate software bundle here.
Major-specific software purchases
Students DO NOT need to place orders for major-specific software. Any required major-specific software will be billed automatically to each student’s account prior to Aug. 24, 2020. The Software Service Center will send an email confirmation when billing is complete, along with instructions for how to access the software.
Other student software purchases
Students who need to purchase software that is not included in major-specific software packages can place orders online beginning Aug. 17, 2020 by going to software.vt.edu/studentorder.
Orders for departmental software should be made through HokieMart; see instructions here. For help with or questions about departmental software, please submit a request using this form. In-person assistance will be available by appointment beginning Aug. 17, 2020.
For more information, please visit the Software Service Center home page.
TLOS: Technology-enhanced Learning and Online Strategies
Professional Development Network
Professional Development Network (PDN) fall workshops will be held online only. See a current list of available PDN courses, including workshops for online and hybrid teaching strategies, advanced research computing, and diversity and inclusion in the classroom.
Instructional Design and Course Design Consultations
TLOS will continue to offer consultations for instructional design, web-based course design, and learning technologies implementation by appointment. More information about consultation services and consultation request forms are available here.
Accessible Technologies services in Torgersen Hall will be available by appointment. Contact email@example.com to request an appointment or for more information. Due to concerns with keeping the space safe, the Assistive Technologies Services Lab in Newman Library will be closed but virtual consultations for lab services will be available by emailing firstname.lastname@example.org.
Connected Classrooms will be available for those that have reserved them for the fall semester. Those using Connected Classrooms must practice physical distancing and wear protective face coverings as outlined by the university’s public health measures. Users will be able to request virtual assistance by using the call button on the classroom podium.
Computer labs supported by TLOS will move to virtual access for the fall 2020 semester. Students will be able to connect to lab computers remotely to access operating systems and software, except in cases where licensing restrictions prevent applications from being accessed remotely. For more information and instructions for how to connect to TLOS computer labs remotely, refer to this 4Help Knowledge Base article. For assistance accessing the labs, please contact 4Help.
Network Infrastructure & Services (NI&S) customer service will be conducted online and over the phone for the fall 2020 semester. In-person customer support will be available by appointment only. Orders for services such as unified communications, unified messaging, call forwarding, and voicemail notification can be submitted through a 4Help request. Templates for requesting specific services are available on the NI&S homepage.
WiFi availability on campus
Network Infrastructure & Services has been completing upgrades to WiFi access points to increase the reach of the Eduroam wireless network throughout the Blacksburg campus, including an expansion of outdoor WiFi options. Students are encouraged to take advantage of outdoor wireless access when possible.
Overall, we encourage everyone at Virginia Tech to avail themselves of online options to do as much of their university business as possible. To help, take a few moments to familiarize yourself with OneCampus (which will help you connect to online university resources) and the IT Service Catalog, which provides a full list of services available from the Division of IT. For the latest information about Virginia Tech’s plan for the fall 2020 semester, go to vt.edu.ready.