To boost efficiency and keep up with advancing technology, IT Acquisitions and the Student Software Distribution office located on the Torgersen Bridge are updating their names, website, processes, and range of services over the summer of 2017.
IT Acquisitions is now IT Procurement and Licensing Solutions (ITPALS). The team develops and maintains compliance on contracts for new IT services, hardware, and software purchases, serving the needs of students, faculty, and staff. Whether a customer is looking for the standard student software bundle or highly specialized lab software, the ITPALS website makes it easy to see what software is available to departments and students, place orders, and view the status of licensed software. Soon, paper forms will no longer be needed, and all software license details will be maintained in one easily accessed location.
The service counter at 3240 Torgersen Hall is being renamed the Software Service Center. The center is shifting its primary service model to better serve clients across the university. Originally focused on storing and delivering physical media, the Software Service Center is now a point of coordination for all software services to individuals and departments, promoting fuller utilization of software capabilities, listening to the interests and needs of diverse clientele in academia, and resolving customer inquiries.
Additional services will be added over the summer, including an online portal that will allow users to request review of new software license agreements and check back to view the status of their request. A service of the Division of Information Technology, the new ITPALS will help students, faculty, and staff at Virginia Tech to move beyond boundaries in their chosen fields of study.