Greater D.C. metro area Support Services Assessment findings posted to site alignment process website
April 16, 2020
From: Office of the Executive Vice President and Provost, Office of the Senior Vice President and Chief Business Officer
As part of the ongoing efforts to develop and deliver integrated support services for faculty, staff, and students in the Greater Washington, D.C., metro area, university community members are encouraged to review the newly-released findings from the Support Services Assessment conducted this winter.
As Virginia Tech continues to evolve, grow, and align its academic programs and activities across the D.C. region, it is important that the institution is organized and positioned to deliver the highest quality services possible in the most efficient, effective, and consistent manner.
To advance this work and gather more information about the current state of support service delivery in the D.C. area, Executive Vice President and Provost Cyril Clarke and Senior Vice President and Chief Business Officer Dwayne Pinkney commissioned an assessment of current service delivery. The assessment was conducted over a two-month period through a series of interviews with stakeholders in the D.C. and Blacksburg areas. A total of 98 faculty, staff, and students in the D.C. area were interviewed. A total of 36 academic program leaders and staff in Blacksburg were interviewed.
The assessment focused on a wide-range of functional and service areas across the enterprise and if/how they are delivered at six regional sites. Findings are organized into the following themes:
- Administrative and operational support services;
- Academic and student support services; and
- Awareness, alignment, and connectedness.
Recommendations will help shape the strategy for delivering support services in the region.
The assessment process and launch of the Greater Washington, D.C., metro region site alignment website reflect the university’s commitment to building awareness and understanding of the processes underway in the D.C. region and providing critical employee engagement opportunities around these efforts.
Please visit https://www.provost.vt.edu/greater-dc-alignment.html for assessment findings and recommendations. Members of the university community may also ask questions or share feedback through the “Submit Feedback” form found on the site.