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Virginia Tech's COVID-19 helpline hours for spring semester

From: University Relations

For the spring semester, Virginia Tech will continue to operate a university helpline and corresponding call center to help all members of the university community — student, faculty, staff, parents, alumni, and visitors — get information and answers on matters related to the university’s response to the COVID-19 pandemic.

Virginia Tech’s COVID-19 helpline is 540-231-7600.  

The university's Ready website will continue to be where the community can locate the most up-to-date information on the university's response to the pandemic. The helpline will serve as an additional resource.

The helpline will be staffed Monday through Friday 9 a.m. to 5 p.m., and on Saturdays and Sundays between 11 a.m. and 4 p.m. to assist callers with their questions. Those who call with questions that cannot be immediately answered will receive a callback.

The university will monitor call volume, topics, and timing and adjust staffing, call center hours, and subject matter experts as needed.

  • If you need to schedule a COVID-19 test, please visit for information about hours and locations of tests. 
  • If you have questions about on-campus housing, please email
  • If you have specific medical questions and are a student, please call Schiffert Health Center at 540-231-6444. Faculty and staff should contact their primary care physician.
  • If you have COVID-19 vaccine questions, the Virginia Department of Health’s New River Health District has activated a telephone hotline. The COVID-19 Vaccine Call Center number is 540-838-8222 (VACC). The number is staffed daily.