Virginia Tech expands hours of COVID-19 helpline to weekends
From: University Relations
Sept. 8 update: The call center has expanded operating hours to Saturdays and Sundays. Personnel will be available to answer calls between 11 a.m. - 4 p.m. on weekends.
Virginia Tech has launched a university helpline and corresponding call center to help all members of the university community — student, faculty, staff, parents, alumni, and visitors — get information and answers on matters related to the university’s response to the COVID-19 pandemic.
Virginia Tech’s COVID-19 helpline is 540-231-7600.
“The university’s Ready website has a tremendous amount of information on the university’s response to the pandemic, and should continue to be the initial place to turn with questions,” said Mike Mulhare, assistant vice president for emergency management. “But in many cases, members of our community have needs or seek information specific to their circumstances, or prefer to talk to a person. This will be one more resource people can turn to as they navigate the impact of the pandemic on their Virginia Tech experience.”
Initially, the helpline will be staffed Monday through Friday 9 a.m. to 5 p.m. with personnel from across university academic, administrative, and student affairs units to assist callers with their questions. Those who call with questions that cannot be immediately answered will receive a call back.
The university will monitor call volume, topics, and timing and adjust staffing, call center hours, and subject matter experts as needed.