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Virginia Tech to adjust hours of COVID-19 Helpline for remainder of the fall

From: University Relations

Oct. 27 update: Beginning Nov. 2 and continuing through the end of the fall semester, the Virginia Tech COVID-19 Helpline is adjusting its hours based on the current call volume throughout the week.

The Helpline will be staffed Monday through Friday, 9 a.m. to 1 p.m., with personnel from across the university to assist callers with their questions. On Saturdays and Sundays, the Helpline’s voicemail will be checked by university personnel and calls returned between 11 a.m. and 4 p.m.

Calls received outside of these hours will be directed to the voicemail for the specific information found below, and callers who leave messages will receive a callback during the next day’s shift.

  • If you need to schedule a COVID-19 test, please visit ready.vt.edu/testing for information about hours and locations of tests. 
  • If you are an on-campus student in quarantine or isolation with a question or a request, please refer to the email you received from Housing and Residence Life. This will contain specific contact information for assistance. If you did not receive an email with this information, please email housing@vt.edu
  • If you have specific medical questions and are a student, please call Schiffert Health Center at 540-231-6444. Faculty and staff should contact their primary care physician.

Sept. 8 update: The call center has expanded operating hours to Saturdays and Sundays. Personnel will be available to answer calls between 11 a.m. - 4 p.m. on weekends.

Virginia Tech has launched a university helpline and corresponding call center to help all members of the university community — student, faculty, staff, parents, alumni, and visitors — get information and answers on matters related to the university’s response to the COVID-19 pandemic.

Virginia Tech’s COVID-19 helpline is 540-231-7600.

“The university’s Ready website has a tremendous amount of information on the university’s response to the pandemic, and should continue to be the initial place to turn with questions,” said Mike Mulhare, assistant vice president for emergency management. “But in many cases, members of our community have needs or seek information specific to their circumstances, or prefer to talk to a person. This will be one more resource people can turn to as they navigate the impact of the pandemic on their Virginia Tech experience.”

Initially, the helpline will be staffed Monday through Friday 9 a.m. to 5 p.m. with personnel from across university academic, administrative, and student affairs units to assist callers with their questions. Those who call with questions that cannot be immediately answered will receive a callback.

The university will monitor call volume, topics, and timing and adjust staffing, call center hours, and subject matter experts as needed.